Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 630-369-9595 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Brought in my Mercedes GLA with an electrical problem that on surface looked like a change of battery issue. Bernie & team were thorough, discovered it was not the battery, and systematically investigated to find the problem. Honest, quick, and extremely reasonable price. This is the second time I've come here -- without a doubt this is where I'll keep bringing my car, for any minor or major issue.
Highly recommend and truly a diamond in the rough. Bernie is a wizard of knowledge and can easily explain issues and options, while addressing your concerns with fair and honest pricing. Take all my bmw's here for work and never an issue.
Automeister service and prices and knowledge are great. They fixed thing on my Audi 2009 Convertible at price much less than our local Audi dealer and quality was great. Also they found an item on my car associated with the headlights that the dealership never found and fixed it at a reasonable price. Highly recommend !
My son in law recommended I try Automeister for my car service needs and I have now experienced years of their expertise and good service. Bernie and his team have always done what was needed at the time which has resulted in extended life of our vehicles. If you want good reliable service at a fair price visit Automeister.
Do not let anyone work on your cars but Bernie. Honest, skilled and unbelievably accommodating. I finally got rid of my BMW so as a result Bernie needs business. He will make you and your car feel good. Guaranteed!
Only positive comments on the service and customer care we receive. Bernie and his crew have cared for our cars for close to 20 years (Benz, Mazda, VW). As a great testimonial, their expertise has kept my 2002 Benz with 366K miles in top running order! Prices and service are great.